Research Methods for Business Students

In-depth Analysis of Major airdromes in the courtly Aviation fabrication and their Customer Satisfaction Levels Table of Contents Introduction6 2. Literature brushup7 2.1 savvy airdromes 7 2.2 Airport Industry 7 2.3 World Top Airports 8 3. search Methodology8 4. Findings and Analysis9 4.1 Introduction 9 4.2 Chicago O cony transnational Airport10 4.2.1 Airport Features11 4.2.2 Market Share 12 4.3 Los Angeles International Airport 12 4.3.1 Airport Features 13 4.3.2 Market Share 13 4.4 London-Heathrow Airport 15 4.4.1 Airport Features 16 4.4.2 Market Share 17 4.5 Passenger Survey18 4.5.1 Analysis of Results 19 4.6 reciprocation20 5. Conclusion and Recommendations20 5.1 Conclusion20 5.2 Recommendations21 5.3 Limitations 21 References22 Appendix A: Questionnaire26 Appendix B: Information on the Airports28 Appendix C: Survey Results31 1. Introduction The Civil breeze industry is one of the fastest growing industries in the world. In 2006, it contributed $336 billion to the GDP and directly employed 4.8 million people (Air Transport Action Group, 2008).

Airports make up a major sector of the civil aviation industry and in 2008 they generated widely distributed revenues of $85 billion. In the same year everywhere 3.5billion passengers were handled and 4.3 million employees worked on airport sites worldwide (Karantzavelou, 2008). The purpose of this look into is to investigate the top ten airports within the civil aviation industry and to explore passenger satisfaction with their services. The airports under probe were chosen from Airport Council Internationals (ACI) ranking of airports worldwide based on total passenger traffic in 2008. The table below shows the selected airports. Figure 1: World Airport Ranking by Total Passengers, Source: ACI, 2008 2. Literature Review 2.1 Understanding Airports Airports provide the facilities... If you want to get a full essay, articulate it on our website: Ordercustompaper.com

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